Payment and Refund Policy

Seller information

Legal entity

Tovarishchestvo s ogranichennoy otvetstvennostyu "StayReady"

BIN

260940038547

Website

stayready.space

Support

admin@stayready.space

Prices

Prices are shown in USD, the currency selected in the selector at the top of the page. The currency can be changed there (USD, RUB or KZT). The exact price and currency are shown before payment is confirmed.

Current checkout prices take precedence if a price is changed after this policy is published.

Payment methods

Payment is made online using the payment methods available at checkout. Card payments are processed by the acquiring bank or another payment provider shown on the payment page.

StayReady does not ask customers to send full card details by email or support messages. The payment provider processes the card credentials on its protected payment infrastructure.

A payment is considered completed after the payment provider confirms a successful transaction.

Service activation

StayReady is a digital service. After a successful payment, the purchased subscription or add-on is normally activated automatically for the account or device associated with the order.

If activation does not occur, contact support and provide the account email, order number, payment date and amount. We will verify the transaction and restore the entitlement or arrange a refund where appropriate.

Recurring payments and cancellation

BASIC and ADVANCED can be purchased as an annual subscription with automatic renewal, a monthly subscription with automatic renewal, or as a one-time month/year purchase without automatic renewal. The annual subscription is the recommended option and is priced as ten monthly payments for twelve months of access. The monthly subscription may include an introductory first-month discount; the regular amount charged from the second month is shown before payment.

For either recurring option, automatic renewal is activated only after the customer explicitly confirms a separate recurring-payment checkbox at checkout. Before confirmation, the checkout page shows the initial charge, the future recurring charge amount, the billing interval and cancellation terms.

For a monthly subscription, the first promotional payment covers one month and subsequent charges occur once per month. For an annual subscription, payment covers twelve months and the next charge is scheduled once every twelve months. The recurring amount accepted at checkout is stored with the subscription; an existing subscription is not silently moved to a new price without new customer consent.

When automatic renewal is enabled, the acquiring bank or payment provider may store a protected payment token/reference. StayReady does not store full card credentials. We send an email reminder before the next scheduled recurring charge and a payment notification after processing. If a charge fails, we may retry it and notify the customer.

Automatic renewal can be turned off directly in My Account at any time before the next charge. No email request is required. Cancellation prevents future recurring charges and does not terminate access already paid for through the end of the current paid period. One-time purchases never create recurring charges.

Refund policy

Refund requests are reviewed individually in accordance with this policy and applicable law of the Republic of Kazakhstan.

• A duplicate or clearly erroneous charge can be refunded after the transaction is verified.
• If a successful payment is confirmed but the paid service cannot be provided due to a StayReady-side problem, we will restore the service or refund the affected payment.
• Amounts for a correctly activated and already used digital service, expired billing periods, or consumed traffic add-ons are normally not refunded, except where required by law.

To request a refund, email support with the account email, order number, payment date, amount and reason. Approved refunds are initiated within 5 business days. The final crediting time depends on the issuing bank and payment system.

Questions about payments

For payment, renewal, cancellation, refund or dispute questions, contact StayReady support.

admin@stayready.space

See also: Terms of Service, Privacy Policy.